When will my order ship?

Each item is made to order and most ship in two weeks or less. I will contact you via email when your order is ready so you will know to expect it and provide tracking information.  

All orders are shipped via USPS Priority Mail for a flat rate of $10, and will be fully insured. If your shipping address will not allow for USPS delivery, please email me at brenda@brendaflanders.com to arrange for alternate delivery options.

Returns

Non-customized, stock items may be returned or exchanged; items customized in any way may not.   If you wish to make a return, the jewelry must be unworn, free of damage and returned in its original packaging.  Just notify me within 7 calendar days of delivery the item you wish to return, and the item must be shipped back within 14 calendar days of delivery.  Jewelry damaged by wear, improper handling or storage may not be eligible for return or exchange or may incur a fee.

There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier. All packages are to be fully insured. You must notify me of any return so that I will be expecting your package. Returns that are sent without my prior knowledge will be refused. I do not refund shipping costs. They will be deducted from the total amount of your refund.

Jewelry Care

Sterling silver tarnishes in certain conditions, especially those like salty air and exposure to sulfur, which occurs naturally and in many household products. If you wear your silver every day then you will rarely need to clean it.  All orders come with a free Sunshine Polishing Cloth to shine your pieces if they do tarnish.  Simply rub the jewelry with the cloth and rinse with warm soapy water.  You may also polish silver with mild toothpaste and a soft bristle (such as a toothbrush) or silver cleaner. If your jewelry also contains gemstones of any kind, please be careful not to expose the stones to any chemicals or cleaners as they may not react well.  

As with all jewelry, please remove all items before exercising showering or bathing,  applying perfumes, lotions, oils, makeup, or hair products, doing dishes, cleaning (especially with bleach or other harsh chemicals), and swimming or using a hot tub.  Bleach and cleaning chemicals may alter the finish on jewelry, so be sure to remove when using these products.